FAQ'S
MY ACCOUNT
DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?
No, you don’t need an account to shop with us but setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page
HOW DO I SIGN UP/CREATE AN ACCOUNT AT JAMNII?
Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal particulars. If you experience any difficulty, kindly call our customer service and we will be pleased to assist you.
I FORGOT MY PASSWORD, HOW CAN I RETRIEVE IT?
Please click on ‘Forget password’ which is available at the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.
HOW CAN I EDIT/UPDATE MY ACCOUNT DETAILS?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.
HOW CAN I EDIT/UPDATE MY SHIPPING AND BILLING ADDRESS DETAILS?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.
WHAT ARE THE BENEFITS OF SIGNING UP AN ACCOUNT WITH YOU?
By signing up an account at JAMNII you will be able to access and manage your account information easily. This includes:
o Changing your password
o Updating your billing or shipping address
o Checking your order status
o Viewing your complete order history
o Update Address book
ORDER
HOW CAN I PLACE AN ORDER?
In order to place an order with JAMNII, you will be required to:
o Sign in to your online account
o Shop for the items you want
o Add the items to your Shopping Bag
o Proceed to checkout
o Enter billing and shipping information
o Provide payment information
o Review and submit your order
o Check your order status
HOW WILL I KNOW IF JAMNII HAS RECEIVED MY ORDER?
After you place your order, you will receive an acknowledgement e-mail from JAMNII ( info@jamnii.com) to confirm that your orders have been well-received. Next working day local customers (within Pakistan) will receive a phone call from our department to confirm your order. In case we have not heard back from you within 3-4 days of your order we will cancel the order and refund the amount where applicable. However, do note that orders will only be shipped when your credit card payment has been approved, and in case of COD orders, your billing and delivery address verified. Alternatively, you may check the status of your order through “My Account”.
DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?
No, you don’t need an account to shop with us but setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page
HOW DO I SIGN UP/CREATE AN ACCOUNT AT JAMNII?
Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal particulars. If you experience any difficulty, kindly call our customer service and we will be pleased to assist you.
I FORGOT MY PASSWORD, HOW CAN I RETRIEVE IT?
Please click on ‘Forget password’ which is available at the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.
HOW CAN I EDIT/UPDATE MY ACCOUNT DETAILS?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.
HOW CAN I EDIT/UPDATE MY SHIPPING AND BILLING ADDRESS DETAILS?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.
WHAT ARE THE BENEFITS OF SIGNING UP AN ACCOUNT WITH YOU?
By signing up an account at JAMNII you will be able to access and manage your account information easily. This includes:
o Changing your password
o Updating your billing or shipping address
o Checking your order status
o Viewing your complete order history
o Update Address book
ORDER
HOW CAN I PLACE AN ORDER?
In order to place an order with JAMNII, you will be required to:
o Sign in to your online account
o Shop for the items you want
o Add the items to your Shopping Bag
o Proceed to checkout
o Enter billing and shipping information
o Provide payment information
o Review and submit your order
o Check your order status
HOW WILL I KNOW IF JAMNII HAS RECEIVED MY ORDER?
After you place your order, you will receive an acknowledgement e-mail from JAMNII ( info@jamnii.com) to confirm that your orders have been well-received. Next working day local customers (within Pakistan) will receive a phone call from our department to confirm your order. In case we have not heard back from you within 3-4 days of your order we will cancel the order and refund the amount where applicable. However, do note that orders will only be shipped when your credit card payment has been approved, and in case of COD orders, your billing and delivery address verified. Alternatively, you may check the status of your order through “My Account”.