Exchange Policy

Exchanges are possible in the following cases:

• The items are unused and in their original packaging, and the items are not stitched, or
• The product is defective.
• All discounted items are final sale and are not eligible for refund or exchange. 

Refunds Policy

If you are not satisfied with your purchase, you can return the order to our address and receive a full refund within 24 hours of receiving the parcel, under the following conditions:

• The products are not stitched and are in their original condition and packaging, or the products are found to be defective.
• The products have been shipped back to us by the customer. The return shipping will be the customer’s responsibility.
• Refund requests will only be entertained within 14 days, after the order is delivered to the customer (you).
• International refunds will be processed in PKR. Due to fluctuations in the USD exchange rate, the refunded amount may differ from the original payment. The exact amount paid in PKR will be refunded.

Note: No refunds will be entertained until we have received the ordered items back to our office address: House 387 N Block Johar Town, Lahore, Pakistan.