Return & Refund Policy

At Jamnii, every piece is made with care. We value quality and customer satisfaction, and follow this policy accordingly:

Eligibility:

* If you receive a defective or incorrect item, please contact us via WhatsApp or email within 3 days of delivery, along with an unboxing video
* The item must be unused, unworn, and with original tags attached
* If a made-to-order piece is not dispatched within the timeline communicated by Jamnii, you may request a refund

Refund Process:

* To request a refund, please email info@jamnii.com or contact us via WhatsApp
* Once your request is accepted, the refund will be processed within 7-10 working days
* Refunds will be issued to the original payment method or as store credit, based on your preference
* For online transactions, applicable payment gateway/transaction charges will be deducted, and the remaining amount will be refunded

Non-Returnable Items:

* Made-to-measure/custom-stitched pieces are non-returnable, as they are made according to the customer's specific size
* Sale/discounted items are final sale
* Items with tags removed or that have been worn/used

Exchange:

* If there is a sizing issue, one-time exchange is available, subject to stock availability

Return Shipping:

* For defective or incorrect items, return shipping costs will be covered by Jamnii
* For all other cases, return shipping will be the customer's responsibility